GENERAL QUESTIONS:

What's with the name change?

Ask anyone who attended last April's festival and they'll tell you what an amazing experience they had. But it wasn't only the music and arts that captivated our audience; it was the breathtaking atmosphere - the warm breeze, sunset, palm trees, elegant table seating, and artisan food and drink offerings. This is not your typical field festival. It's as if we dropped a major concert event into your garden party. And so, we've renamed our festival the Garden Jam! In addition, we are calling attention to the festival's location - the beautiful Indian Wells Tennis Garden.

What time does the event start?

The gates open at 4:30 PM each day and the first act hits the MAIN stage at 6:30 PM. Arrive early and check out our expanded lifestyle village and our amazing vendors as well as the acts playing on our 2nd stage when gates open at 4:30!

How much is parking?

Parking is free for this event. Enter the Tennis Garden complex at GATE 2 off Washington and enjoy free festival parking.

How late will the event go?

The last act is scheduled to play until approximately 11:00 PM each night.

What are grounds passes? What access do they provide?

Grounds passes are general admission tickets that provide access to the festival site but do not include a table seat. In other words, you can walk the grounds and enjoy all we have to offer. You can grab a seat at one of the unreserved round tables on the grounds or place a blanket on the designated lawn area. Unreserved round table seating is limited and does not guarantee all grounds pass holders a seat. There are great views of the main stage from most all areas of the festival grounds.

When will single day tickets go on sale?

Only 2 Day festival passes will go on-sale to allow patrons to purchase the same seats for both days. Join the INSIDER list on this website and we will notify you of any future changes that may occur.

are children allowed?

Yes, the Garden Jam Music Festival is an all ages event. Children 10 and under get in free with a paid accompanying adult (grounds passes only).

WHO CAN I CONTACT FOR special NEEDS or ada requirements?

Please call the box office at (800)999-1585.

Can I bring food & beverage into the Festival?

No. Outside food & beverages may not be brought onto the Festival grounds but may be purchased onsite. Please note, tailgating is not permitted in any of the parking areas.

Can I bring my pet to the Festival?

Only service animals and service animals in training are allowed on the Festival grounds.

Are bags allowed?

Small purses are allowed and will be subject to search upon entrance to the site. No other bags/backpacks are permitted.

CAN I BRING A BLANKET OR TOWEL?

Persons holding grounds passes (not a reserved table seat) can bring towels or blankets and place them in designated areas.

What items are banned from entry to the Festival?

Coolers, outside food & beverage, alcohol, glass, lawn chairs, umbrellas, drones, professional cameras/video cameras, weapons, illegal substances are not permitted. Prohibited items that are discovered during gate entry must either be returned to your vehicle or discarded. The Indian Wells Tennis Garden will not provide storage for these items. No exceptions will be made.

Can I bring my camera?

Cameras (without a flash) may be used to capture photos/videos for personal and private domestic use. Videos and photographs may not be reproduced, cannot be exploited or displayed in any manner or in any medium whatsoever without the express written consent of the Indian Wells Tennis Garden or Wendy Jayne Productions.

Can I bring my phone?

Yes you can bring your phone, however, as a courtesy to the musicians and fans please turn off or silence your cell phone while artists are performing.

Can I re-enter the venue?

You may not re-enter the venue once your ticket has been scanned. Plan to bring a jacket or wrap with you should you need it later in the evening.

What do I do if I’ve lost my ticket?

Lost or forgotten tickets will be replaced for the original ticket purchaser at a cost of $10.00 each. If replacement tickets are ordered over the phone, they will be placed at Will Call and a photo ID will be required to pick them up.

Can I smoke at the Festival?

No. The Indian Wells Tennis Garden is a non-smoking (including e-cigarettes) facility.

 

ON-SITE SERVICES:

Is alcohol available onsite?

Yes, alcoholic beverages may be purchased onsite. If you consume alcoholic beverages, please do so in a responsible manner. Outside alcoholic beverages may not be brought onto the Festival grounds.

Where can I buy food during the Festival?

Food and beverages are sold throughout the Festival grounds at a selection of concessions.

Is there an ATM on site?

We do not have an ATM on site; however all food & beverage locations and most retail vendors accept major credit cards.

Where are the restrooms?

Restrooms are located at Stadium 1 and Stadium 2.

Are there drinking fountains?

Yes, drinking fountains and water bottle fillers are located at Stadium 1 and Stadium 2.

Is First Aid available?

Yes, a First Aid station is located at Stadium 2 as you enter the grounds.

Where is lost and found?

Lost and Found is located in Stadium 2 at Entry G. Wendy Jayne Productions and the Indian Wells Tennis Garden, its owner, and its affiliates, agents and employees are not responsible for lost or stolen articles.